English Customer Care Representative (B1+)

We are hiring B1+ English speakers to be a customer service representatives responsible for handling customers through inbound calls.

Answer incoming customer calls in a professional and timely mannerHandle customer inquiries related to products, services, billing, and technical supportResolve complaints and provide appropriate solutions within company guidelinesRecord customer interactions and update system data accuratelyEscalate complex issues to higher-level support when necessaryMeet performance targets such as call quality, handling time, and customer satisfactionFollow communication scripts and company policiesMaintain a positive and helpful attitude at all timesJob Benefits: Annual salary increaseSocial and medical insuranceFree VPN lineChance for promoted after 6 months Location: Maadi (No transportation provided)

Excellent in English (B1+)University GradesExperience in Customer-Facing roles is a plus