ERP Customer Support Specialist

Work as "Accountant Support for our software", and give our customers sufficient support to use our ERP software, efficiently.

Responsibilities include, but are not limited to:Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Guide the customer to the best practice of using our software to fit their business needs and requirements.Answer our customer's questions via our calls and resolve their issues via phone, email or chat.Handling complaints.Hold online meetings with the clients to demonstrate/explain the product technicalities or to solve critical problems.

Bachelor’s Degree in Accounting or equivalent professional experience is a mustVery good in using Excel and Accounting programs is a mustExperience as an Accountant filed Experience In Same FiledCustomer orientation and ability to adapt/respond to different types of charactersExcellent soft skills/handling skills