وظيفة Inbound Agent في Air Arabia — الجيزة

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الوصف الوظيفي

Respond to customers’ incoming calls regarding a wide range of enquiries, requests, and complaints in a timely and accurate manner, ensuring a positive representation of the company.
Provide accurate and comprehensive information about the company’s products and services, and process travel bookings, reservation modifications, and cancellations efficiently.
Handle customer complaints of various natures by identifying and prioritizing issues according to their complexity and providing appropriate and immediate solutions.
Escalate unresolved complaints to the appropriate departments within the Contact Center or other relevant divisions, and follow up to ensure timely resolution.
Promote the company’s products and services through cross-selling initiatives, including ancillary services, holiday packages, and loyalty programs, in order to achieve monthly sales targets.
Achieve key performance indicators (KPIs) related to customer satisfaction, including service levels, quality standards, productivity, and overall service performance.
Handle customers’ enquiries, requests, and complaints in a professional, positive, and effective manner while ensuring the company’s brand and corporate image are consistently represented in accordance with approved quality standards.

المتطلبات والشروط

Open for males and females
Graduates, fresh graduates, and gap year students are encouraged to apply.
Proficient in both English (B2) and Arabic Languages
Comfortable using technology systems and tools, including Microsoft Office.
No hearing or speech impairments.
Previous experience is not required; however, any relevant experience will be considered an advantage.
Strong communication skills to effectively build sales and marketing techniques.
Capacity to identify customer issues and direct them appropriately.
Skills in problem identification and immediate response to various customer situations, including handling angry customers and special requests.
Demonstrated ability to contribute to and achieve business strategies and set KPIs.
Attractive Net Salary
Commission based on KPIs
Fully paid training
Top achiever bonus program
Employee bonus program
Games, Activities, events and outing monthly
Standby tickets from Air Arabia Airlines
Medical, Social and Life insurance provided
Fast track career progression as you become eligible for promotions after 6 months (based on performance)
Opportunity to transfer to our HQ team in UAE (based on performance)
5 working days + 2 days off (Rotational)
8 Hours + 1 Hour Break
Rotational shifts - last shift for females ends at 8:00 PM

تحليل بنك الوظائف المصري

ملخص سريع قبل التقديم

فرصة عمل كـ«Inbound Agent» لدى Air Arabia في الجيزة بنظام دوام كامل، مناسبة لمستوى حديث التخرج، ضمن مجال تسويق ومبيعات. من أبرز ما ورد في الإعلان: • Respond to customers’ incoming calls regarding a wide range of enquiries, requests, and complaints in a timely and accurate manner, ensuring a positive…

يحرّر فريق بنك الوظائف المصري ملخصاً ونصائح تقديم مخصّصة لكل إعلان لمساعدتك على التقديم باحتراف، مع الإبقاء على تفاصيل صاحب العمل كما نُشرت.

نصائح للتقديم على هذه الوظيفة

طابق عنوان سيرتك الذاتية مع المسمى «Inbound Agent» واذكر إنجازات قابلة للقياس في أول ثلث الصفحة.
خصّص فقرة الغلاف (أو رسالة التقديم) لـالجيزة: لماذا تناسبك هذه المدينة/نمط العمل وما الذي تقدّمه للفريق.
اذكر خبرة ميدانية أو مشاريع قريبة من مسؤوليات الإعلان، حتى لو كانت جزئية أو تطوعية.
عوّض قلة الخبرة بدورات معتمدة، مشاريع شخصية، ولغة إنجليزية عملية إن طُلبت في الوصف.
بعد التقديم من حسابك على بنك الوظائف المصري، تابع حالة الطلب من لوحة التحكم وجهّز نفسك لمقابلة خلال أسبوع.