Loyalty Program Manager

Loyalty Program ManagerWe are looking for an experienced and strategic Loyalty Program Manager to lead the development, execution, and growth of our customer loyalty initiatives.

The ideal candidate will be responsible for enhancing customer engagement, increasing retention, and maximizing the value of our loyalty program through data-driven strategies and cross-functional collaboration.

Key ResponsibilitiesDevelop and execute the company’s loyalty program strategy.Manage the day-to-day operations of the loyalty program.Design campaigns and rewards that increase customer engagement and retention.Analyze customer behavior, program performance, and key KPIs to drive continuous improvement.Collaborate with Product, Marketing, Operations, and Customer Support teams to deliver a seamless loyalty experience.Build and maintain relationships with external partners and reward providers.Monitor program performance and prepare regular reports with actionable insights.Identify new partnership opportunities to enhance member benefits.Ensure the loyalty program aligns with the company’s business objectives and customer needs.Stay up to date with industry trends and best practices in customer loyalty and retention.

RequirementsBachelor’s degree in Business, Marketing, Management, or a related field.3–5+ years of experience in loyalty programs, CRM, customer retention, partnerships, or a related field.Strong analytical and problem-solving skills.Experience working with customer data and performance metrics.Excellent project management and stakeholder management skills.Strong communication and presentation skills.Ability to manage multiple initiatives in a fast-paced environment.Experience with CRM and loyalty platforms is a plus.