Retail CRM Coordinator

Company Description Felopateer Palace is Egypt’s premier destination for luxury watches and jewelry, offering a curated selection of multi-brand timepieces and exquisite accessories.

The company focuses on providing a refined retail experience that highlights craftsmanship, heritage, and innovation.

Customers can explore a wide range of iconic international brands in a sophisticated retail environment.

Team members join a culture that values expertise, personalized service, and a passion for luxury.

Working at Felopateer Palace means contributing to an elevated experience for every visitor.Role DescriptionWe are seeking a detail-oriented, highly organized Retail CRM Coordinator to join our retail team.

In this role, you will be purely responsible for the accurate input, maintenance, and organization of customer data within our Odoo Customer Relationship Management (CRM) platform.

You will ensure that all client information collected across our retail stores is cleanly recorded, formatted, and segmented to support our client relations and marketing teams.This role requires high typing accuracy, system familiarity, and a strong commitment to data confidentiality.

Key ResponsibilitiesOdoo Data Entry: Accurately and efficiently input customer profiles, contact details, and tags from physical or digital store logs into Odoo CRM.Lead & Opportunity Log: Maintain order in the CRM pipeline, ensuring new store walk-ins or VIP clients are correctly logged into the system.Data Cleaning & Deduplication: Utilize Odoo's Data Cleaning modules to identify, review, and merge duplicate customer entries, eliminating record inconsistencies.Field Standardization: Enforce data formatting rules within Odoo (e.g., proper text capitalization, removing extra spaces, and standardizing country codes/phone numbers).Data Integrity: Handle sensitive customer details with the highest level of integrity, strictly adhering to company data privacy policies.

Experience: Proven experience in data entry, administrative support, or a clerical role.

Direct experience working with Odoo ERP / Odoo CRM is highly preferred.Technical Skills: Fast and accurate typing skills; comfort working with digital databases, spreadsheets (Excel/Google Sheets).Attention to Detail: Deep focus on accuracy to prevent typos, misspellings, or incorrect data tagging within the database.Reliability: High level of commitment to the assigned shift schedule (10:00 AM – 5:00 PM or 2:00 PM – 10:00 PM).