Service Center Coordinator

Audio Technology is looking for an experienced Service Center Coordinator to assess the service needs of clients, handles any complaints and linking them to the appropriate resources and providers.

Facilitating programs and service.

Developing a resource directory of local social service agencies and providers for easy access.

Key Responsibilities:

• Answer all department calls when busy and fully cover absent Service Center colleagues.
• Fulfill all management requests.
• Maintain device cycle by creating new customer accounts (with finance approval), entering customer and fault details into ERP, inspecting and photographing devices before receipt, and delivering receipts with device status.
• Follow up with technicians, apply warranty replacements coordinating with the warehouse, and send non-repairable devices to local suppliers while managing follow-ups and payments.
• Provide clients with detailed technical reports, prepare and send offers including pricing, and apply debits as needed.
• Receive payments (cash, cheques, Visa, POs) and deliver to receivables; deliver invoices and devices to customers.
• Coordinate with shipping companies until device delivery, including photographing/videoing repaired devices as evidence for customers.
• Handle requests from installation and technical support teams.
• Coordinate FPD & Service Center tasks by defining and adding unidentified spare parts (after supplier pricing and planning coordination), managing import processes, configuring repair and return procedures, preparing shipments, handing them to shipping companies and FPD, and reserving required devices on ERP based on SC requests.