Social Media & Community Manager

This is not a basic content posting role.

We are not looking for someone who just schedules posts and replies to comments.

We need someone who can own our social presence end to end, grow an engaged community, and protect our brand's voice and reputation across every platform we show up on.What you will own:You will be responsible for the full social media and community experience, from content planning to posting, engagement, and growth.

This includes strategy, content creation coordination, community management, and reputation across social channels.

Your goal is to grow our audience, keep them engaged, and turn followers into customers and advocates.What we expect:You take ownership of the brand's social presence and voiceYou post and engage consistently without being toldYou look for what's working and what's not, and adjustYou communicate clearly and stay on-brandYou care about how the brand looks and feels in publicYou do not wait for instructions to improve things

What you will do:Plan and execute a content calendar across platforms (Instagram, TikTok, Facebook, and others as relevant)Write captions, manage posting schedules, and coordinate with designers or videographers for contentManage comments, DMs, and mentions across all social channels in a clear, fast, and professional wayGrow followers and engagement through organic strategy and community activityMonitor brand mentions and manage reputation across social platformsRun and moderate online communities, groups, and conversations around the brandIdentify trends, formats, and content types that are working and double down on themTrack key metrics such as engagement rate, follower growth, reach, and response timeWork with internal teams to align social content with promotions, launches, and business prioritiesCollaborate with the customer experience team so social feedback and complaints get resolvedSupport influencer or community partnerships where relevantHelp build and optimize referral or community-driven growth programsWhat we are looking for:Strong written communication skills with a natural feel for platform-native tone and voiceExperience managing social media accounts or online communities professionallyAbility to handle negative comments or PR situations calmly and professionallyStrong attention to detail and consistency in posting and engagementOrganized and able to manage multiple platforms and conversations at onceComfortable working with basic analytics and reportingGood to have:Experience with content creation tools (Canva, CapCut, or similar)Experience running organic growth or community-building campaignsFamiliarity with social media scheduling and analytics toolsUnderstanding of community management best practicesExperience working with influencers or brand partnershipsBonus: UGC, influencer collabs, or basic Canva/Figma skills.To Apply: Your portfolio and sample work featuring 2–3 examples of your proudest campaigns (including a note on your specific role in them).A link to a brief, 60-second Loom video introducing yourself and explaining why you are the perfect fit for this independent role.