Social Media Moderator

Responsibilities:

1.

Content Monitoring

• Monitor social media platforms in real-time, reviewing comments, direct messages, mentions, and user-generated content to ensure compliance with company guidelines.

2.

Customer Engagement

• Respond promptly to customer inquiries and complaints while maintaining professional communication to enhance customer satisfaction.

3.

Safety & Compliance

• Identify and remove spam, suspicious links, fake accounts, and inappropriate content to maintain a safe online environment.

4.

Brand Reputation Management

• Ensure all interactions align with the company’s brand voice and contribute positively to the brand’s reputation.

5.

Reporting

• Track audience sentiment and prepare regular reports highlighting key insights, recurring issues, and engagement performance.

6.

Escalation Management

• Escalate critical issues and complex cases to the relevant departments for timely and effective resolution.
• Bachelor’s degree in any relevant field.
• Strong communication skills in Arabic and English, both written and verbal.
• Good knowledge of social media platforms and digital communication tools.
• Minimum 6 months of experience in customer service, social media moderation.