Technical Support and Customer Service Engineer ( Fayoum - Heliopolis - Fifth Setlement - Mohandseen)

• Provide service and customer support during visits answering inquiries.
• Responsible for handling customer while testing a new hearing aid.
• Support the customer psychologically to accept their hearing loss and choose the suitable Hearing aid.
• Help customers to understand their Audiograms.
• Handle the implementation process for new hearing aid and giving customer orientation for the aid features, wearing, usage and preserving it.
• Obtain ear impressions for preparing ear molds and hearing aid shells.
• Prepare the work order and invoice, ear molds and maintenance documents and reports.
• Apply amendments and fine tunings and re-fitting for HA.
• Any others tasks assigned by the direct manager.
• Responsible for H.

As stock in branch.

• Provide all needed reports & feed Back to assist direct manager & sales team.
• Assist and cover admin responsibilities if needed.