Medexera

Customer Support Advisor

Medexera
📍 القاهرة الجديدة Full-Time 💼 Senior Level (6-8 yrs) 🕐 59m ago
👁️ 0 views
📋 0 applicants

Job Description

  • Handle inbound calls and assist patients with their inquiries.
  • Provide clear information about available services and insurance benefits.
  • Address patient concerns professionally and empathetically.
  • Assist patients with appointment scheduling and follow-ups.
  • Maintain accurate records of patient interactions.
  • Escalate complex issues when necessary.
  • Shift:7:00 PM – 4:00 AM.
  • 2 days off per week.
  • Full training provided.
  • Career growth opportunities.
  • On-site – New Cairo.

Requirements & Qualifications

  • 0–10 years of experience in Customer Service, Customer Support, or Call Center roles.
  • Excellent English communication skills, both spoken and written.
  • Strong communication and active listening skills.
  • Empathetic and patient-oriented.
  • Ability to handle calls professionally and work in a fast-paced environment.
  • Previous healthcare or insurance experience is a plus, but not required.
  • Willingness to work overnight shifts.
EGjobank Analysis

Quick Role Summary

Opportunity as "Customer Support Advisor" at Medexera located in القاهرة الجديدة on a Full-Time basis, suited for Senior Level candidates, within Marketing & Sales. Key details from listing: • Handle inbound calls and assist patients with their inquiries. • Provide clear information about available services and insurance benefits. • Address patient…

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Application Tips

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Readiness Checklist

  • Updated CV in standard PDF format with a professional filename
  • Skills aligned with the stated role requirements
  • Availability for work in القاهرة الجديدة or remote if specified
  • Measurable achievement examples prepared for interview talking points
  • Egyptian Job Bank candidate profile ready for application tracking
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