Customer Service Administrator

Respond to customer inquiries via phone, emailProvide detailed and accurate information about real estate projects (pricing, locations, features, payment plans).Follow up with leads and coordinate with the sales team for conversion.Maintain and update customer data in the CRM system.Handle and resolve customer complaints in a professional and timely manner.Collaborate with sales and marketing teams to enhance customer experience.Follow up with clients after sales or contract signing to ensure satisfaction.Prepare regular reports on customer interactions and common issues.

1–3 years of experience in customer service, preferably in real estate.Strong communication skills (verbal and written).Ability to handle different types of customers professionally.Proficiency in Microsoft Office and CRM systems.Strong problem-solving skills and ability to work under pressure.Good command of English (preferred).