Rescounts

Customer Service & Admin Assistant

Rescounts
📍 القاهرة Part-Time 💼 Fresh Graduate 🕐 1h ago
👁️ 0 views
📋 0 applicants

Job Description

  • Answer incoming calls and respond to customer inquiries professionally and promptly
  • Reply to customer emails regarding orders, ticketing, refunds, and general inquiries
  • Escalate complex issues to the appropriate team member when needed
  • Maintain accurate records of customer interactions in our CRM/helpdesk system
  • Manage calendars, schedule meetings, and handle general correspondence
  • Assist with data entry, documentation, and internal record-keeping
  • Support day-to-day administrative needs across the team
  • Research and identify potential theatre venues in cities where Eveenty has upcoming events
  • Gather key venue details (capacity, availability, location, contact information, pricing) to support the events team's planning
  • Maintain an organized, up-to-date database of researched venues across cities

Requirements & Qualifications

  • 2–3 years of experiencein customer service, administrative support, or a similar role
  • Good command of English— both written and verbal — required for handling calls, emails, and venue outreach
  • Strong communication and organizational skills
  • Comfortable multitasking across customer support, admin work, and research tasks
  • Detail-oriented, with the ability to independently research and compile information
  • Comfortable using tools like Gmail/Outlook, Google Workspace, and a CRM/helpdesk platform (Zendesk, Freshdesk, etc.)
  • Experience in events, ticketing, or entertainment industries is a plus
EGjobank Analysis

Quick Role Summary

Opportunity as "Customer Service & Admin Assistant" at Rescounts located in القاهرة on a Part-Time basis, suited for Fresh Graduate candidates, within Marketing & Sales. Key details from listing: • Answer incoming calls and respond to customer inquiries professionally and promptly • Reply to customer emails regarding orders, ticketing, refunds, and…

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Application Tips

  1. Tailor your CV headline to match "Customer Service & Admin Assistant" and feature measurable achievements in the top third of your resume.
  2. Customize your cover note for القاهرة: explain why this location and work arrangement suit your availability and how you add value to the team.
  3. Clarify your weekly schedule availability and showcase past relevant deliverables or client results.
  4. Showcase practical projects, accredited certifications, and strong language skills to complement experience.
  5. After applying, monitor your status from your dashboard and stay prepared for an interview invitation.

Readiness Checklist

  • Updated CV in standard PDF format with a professional filename
  • Skills aligned with the stated role requirements
  • Availability for work in القاهرة or remote if specified
  • Measurable achievement examples prepared for interview talking points
  • Egyptian Job Bank candidate profile ready for application tracking
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