Etisalat Egypt (e&)

Customer Support Representative (Survey & feedback agent )

Etisalat Egypt (e&)
📍 القاهرة Freelance 💼 Fresh Graduate 🕐 1h ago
👁️ 0 views
📋 0 applicants

Job Description

  • Survey Design & PlanningDevelop survey questionnaires and tools tailored to project objectives.Coordinate with stakeholders to define scope, target audience, and methodology.Ensure compliance with ethical and data protection standards.
  • Develop survey questionnaires and tools tailored to project objectives.
  • Coordinate with stakeholders to define scope, target audience, and methodology.
  • Ensure compliance with ethical and data protection standards.
  • Data CollectionConduct field surveys, interviews, and online data collection.Train and supervise enumerators or field staff.Monitor data collection to ensure accuracy and completeness.
  • Conduct field surveys, interviews, and online data collection.
  • Train and supervise enumerators or field staff.
  • Monitor data collection to ensure accuracy and completeness.
  • Data Management & AnalysisCompile, clean, and validate collected data.Use statistical tools (Excel, SPSS, or similar) to analyze survey results.Prepare detailed reports and dashboards highlighting key findings.
  • Compile, clean, and validate collected data.
  • Use statistical tools (Excel, SPSS, or similar) to analyze survey results.
  • Prepare detailed reports and dashboards highlighting key findings.
  • Reporting & PresentationPresent survey outcomes to management and clients in clear, actionable formats.Provide recommendations based on insights to support strategic decisions.Maintain documentation of survey processes for future reference.
  • Present survey outcomes to management and clients in clear, actionable formats.
  • Provide recommendations based on insights to support strategic decisions.
  • Maintain documentation of survey processes for future reference.
  • Coordination & CommunicationLiaise with internal teams and external partners to align survey objectives.Ensure timely delivery of survey results within project deadlines.Handle queries and feedback from stakeholders regarding survey outcomes.
  • Liaise with internal teams and external partners to align survey objectives.
  • Ensure timely delivery of survey results within project deadlines.
  • Handle queries and feedback from stakeholders regarding survey outcomes.

Requirements & Qualifications

  • Education: Bachelor’s degree in business, Statistics, Social Sciences, or related field.
  • Undergraduates currently completing their degree are also welcome to apply.
  • Experience: 0–2 years in survey coordination, data collection, or research.
  • Skills:Strong analytical and reporting skills.Proficiency in MS Office and statistical software.Excellent communication in Arabic & English.Ability to manage field teams and meet deadlines.
  • Strong analytical and reporting skills.
  • Proficiency in MS Office and statistical software.
  • Excellent communication in Arabic & English.
  • Ability to manage field teams and meet deadlines.
EGjobank Analysis

Quick Role Summary

Opportunity as "Customer Support Representative (Survey & feedback agent )" at Etisalat Egypt (e&) located in القاهرة on a Freelance basis, suited for Fresh Graduate candidates, within Marketing & Sales. Key details from listing: • Survey Design & PlanningDevelop survey questionnaires and tools tailored to project objectives.Coordinate with stakeholders to define scope, target audience,…

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